Company Policies

Privacy

Data Controller

Galloways Commercial Limited
16 Norwood Road
London
SE24 9BH

Information Commissioners Office Reference Number: ZA271221 (expires 10th August 2022)

How do we collect personal information about you?

We obtain personal information that you provide to us through our website, emails, phone conversations, and documents. For example when you:

  • Enquire about a property we are marketing
  • Request we value or market a property on your behalf
  • Register on our mailing list

What type of personal information do we collect?

The data we collect from you might include (but is not limited to) your name, address, email address & phone number. If we are valuing or marketing a property on your behalf, we also request data in order to comply with the Anti Money Laundering regulations of 2017 which might include (but are not limited to): copy of your passport, title deeds and proof you are registered in the UK. 

How do we use that personal data?

We will only use the data provided to fulfil a contractual obligation to you, or where appropriate to fulfil a lawful requirement such as an HMRC request.  Where we have successfully let or sold a property on your behalf, we may share information relating solely to the particulars of the deal with other property agents or third parties such as but not limited to Rightmove. We will not share your personal details as vendor/landlord or tenant/purchaser with any third parties. 

How long do we keep personal data for?

The period for which we will keep your personal information depends on the type of service you requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim. This is usually for a minimum of 6 years to ensure we can defend any legal claim. In most other cases, we will only keep data for as long as necessary and this will be deleted securely using the appropriate software.

How do we store personal data?

We store data in three places – on Office 365, an internal server and an external server located in a secure area off site.  These storage devices have a high security access process.  We also encrypt and password protect our mobile devices to minimise the risk of data loss if they are stolen.

Who has access to my personal data?

In additional to the above companies, we do not currently share your data with anyone else unless we have your explicit consent. 

Your rights as an individual 

In this section we have summarised the rights that you have under data protection law.  Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summary. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 

You have the right:

  • To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose.  If you wish to stop receiving marketing communications, you can opt out at any time by sending us an email.
  • To access the information we hold about you and certain information about our processing of it and your rights in relation to it.
  • In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions.
  • To rectification of the information we hold about you.
  • In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.

To exercise any of these rights, email James Galloway at info@gallowayscommercial.co.uk.

 More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.

Complaints

In you are unable to resolve the issue informally, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below. Your Complaint should be sent to

 Mr James Galloway – Director
16 Norwood Road
Herne Hill
London
SE24 9BH
info@gallowaysonline.co.uk

You can expect acknowledgement to your request within 4 working days of receipt and a response within 14 workings days.

We aim to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently, timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.

If you are not satisfied with the final reply, then you have the following two options of pursuing the matter further:

  1. We belong to the following Property Ombudsman Scheme and you can seek redress by writing to the scheme at: 55 Milford Street, Salisbury SP1 2BP
  2. You can seek financial redress by commencing a money claim procedure at https://www.moneyclaim.gov.uk/web/mcol/welcome

Cookies

About this cookie policy
This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: gallowayscommercial.co.uk

What are cookies ?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies ?
As most of the on-line services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account where applicable.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

Covid-19

Following the pandemic we operate flexible working from home as well as the office.
Our phone lines, emails & website are all operational.

Tel: 0208 678 8888 | info@gallowayscommercial.co.uk | www.gallowayscommercial.co.uk

Visits to our office are strictly by appointment only.